| Q: What Payment methods are available? |
|
A: Elvis Australia accepts the following payment methods ....
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Credit Cards - American Express, Visa,
MasterCard, Pay-Pal. Online Credit Card Payments - We accept online payments using the latest encryption software available (SSL - Secure Sockets Layer) with any of the following Credit Cards: American Express, Visa, MasterCard and Pay-Pal. PayPal is fast and easy: PayPal lets you send money from a bank
account, credit card or PayPal account to any other person or business
with an email address. How PayPal works: As a buyer, you can pay for your item online through PayPal. You have the choice of funding your payment with your debit card, credit card, bank account or PayPal balance. Sellers are notified by email of your PayPal payment immediately, and can confidently post the goods to you right away. (Assuming item is in stock - Item's that are in stock are marked 'In stock') Offline Payments - If you do not have a credit
card we can set up an 'Account'
for you so you so you can order on-line and then send payment by Australia Post Money
order. (Within Australia only.) Please Apply here |
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| Q. When will you charge my credit card? |
| A. We will charge your credit card only when we are preparing to send your order, usually this is when we have it packed and ready to send however on occasions this can also be sometime earlier when there is a large number of orders that need to be prepared for delivery. |
| Q. What Currency do you charge in? |
|
A. All prices on this site are in Australian Dollars. For an indication of the value of your home currency compared to the Australian Dollar you can also use our Currency Converter. |
| Q. How Much Will Postage Cost Me? |
|
A. Your exact shipping and handling cost will appear in your Shopping Cart after you enter your address (Before entering your credit card details.) The postage cost will then be calculated on the total weight of your order and depending on whether your address is within Australia or overseas. |
| Q. How can I check the Status of my order? |
| A. Please use the
following order
status contact page |
| International Orders |
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Yes we do accept orders form all Countries! |
| Credit Card Security (Is it safe to use my credit card?) |
|
We have taken every possible measure to provide a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. SSL locks all information passed from you to Elvis Australia in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorized party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. |
| DVD Region Coding |
| See our web page - About Region Coding |
| Add your name and Address Quickly With the Google Toolbar |
| You can use the Google Toolbar to speed up submitting forms.
The Google toolbar fills in forms quickly with a simple click of the "Auto
Fill" button.
This can be used to great affect on our shop form. One click of a button and you can fill in 95% of your name and address details. The "Auto Fill" feature can also remember your credit card details although we would not recommend this unless you have a firewall installed. To download and install go to http://toolbar.google.com |
| Q. What is PAL & NTSC? |
| See our web page - About PAL & NTSC. |
| Who has to pay GST? |
|
All orders sent outside of Australia are exempt from paying GST (Goods and Services Tax). What is GST? GST is a Goods and Services Tax charged by the Australian Federal Government on all sales of goods and services in Australia. This site has two different prices for domestic and international order. please select the appropriate setting. |
| How To use The Shopping Cart |
| We have created a special page explaining step by step how to buy from our shop. |
| Express Post |
|
Most orders within Australia (Not Melbourne metro) with a postage amount of $6.95 or more are sent by Express Post for next day delivery. Most orders of two items or more will have a postage amount of $6.95 or higher. Orders sent by Express Post are not necessarily sent the same day you place an order with us. *There are a small number of items that can not be sent by Express Post. If your order has a postage amount under $6.95, you can request it be sent Express Post within Australia by adding the request in the 'additional comments field' when ordering. |
| In Stock & Special Order Explained |
|
If an item is in stock it will have an "In Stock" indicator. This indicator is operated manually so can never be 100% accurate but it is none the less a very good guide.
Needless to say if there is no "In Stock" indicator on an item then the item is not in stock. The amount of time it takes to get an item in can vary, you are welcome to ask how long we expect for an item to arrive before ordering and check the order status after ordering. Yet to be released items are marked 'Pre-Order'. Pease note that if you order 'pre-order' or 'out of stock' items together with 'in stock items' we will usually not send any part of the order until all items are available. You should place separate orders for items if you do not want to wait. |
