The following should address any questions you may have. If not please Contact Us
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| Q: What Payment methods are available? | |||||||||||||
| A: Elvis Presley Shop - For Elvis Fans Only accepts the following payment methods ....
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Credit Cards - Visa,
MasterCard Online Credit Card Payments - We accept online payments using the latest encryption software available (SSL - Secure Sockets Layer) with any of the following Credit Cards:, Visa, MasterCard. Offline Payments - If you do not have a credit
card we can set up an 'Account'
for you so you so you can order on-line and then send payment by Australia Post Money
order or by Direct Bank transfer/deposit (Within Australia only.) Please Apply here
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| Q. When will you charge my credit card? | |||||||||||||
| A. Credit cards are authorized when an order is placed. There are several reasons for this. The first; this way, it is possible to guarantee the price shown in individual currencies is the one you actually end up with on your card statement, where it could change if charged later due to currency fluctuations, second; the increasing number of orders we can't send because we can't get authorization after we have assembled an order - (having specially ordered items in for people.) And third, the cost of procesing each order twice. | |||||||||||||
| Q. How Much Will Postage Cost Me? | |||||||||||||
| A. Your exact shipping and handling cost will appear in your Shopping Cart after you enter your address (Before entering your credit card details.The postage cost will then be calculated on the total weight of your order and depending on whether your address is within Australia or overseas. | |||||||||||||
| Q. How can I check the Status of my order? | |||||||||||||
| A. Please use the order status section via our Contact Us page to query us about your order. | |||||||||||||
| International Orders | |||||||||||||
| Yes we do accept orders form all Countries! | |||||||||||||
| Credit Card Security (Is it safe to use my credit card?) | |||||||||||||
| A. Yes! We want to ensure you that you can shop with complete confidence online. We have taken every possible measure to provide a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. SSL locks all information passed from you to us in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorized party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. | |||||||||||||
| DVD Region Coding | |||||||||||||
| A. See our web page - About Region Coding | |||||||||||||
| Q. What is PAL & NTSC? | |||||||||||||
| A. See our web page - About PAL & NTSC. | |||||||||||||
| How To use The Shopping Cart | |||||||||||||
| A. We have created a special page explaining step by step how to buy from our shop. | |||||||||||||
| Express Post | |||||||||||||
| A. Most orders within Australia (Not Melbourne metro) with a postage amount of $8.95 or more are sent by Express Post for next day delivery. Most orders of two items or more will have a postage amount of $8.95 or higher. Orders sent by Express Post are not necessarily sent the same day you place an order with us. *There are a small number of items that can not be sent by Express Post. If your order has a postage amount under $8.95, you can request it be sent Express Post within Australia by adding the request in the 'additional comments field' when ordering. | |||||||||||||
| In Stock & Special Order Explained | |||||||||||||
| A. If an item is
in stock it will have an 'In Stock' indicator. This
indicator is operated manually so can never be 100% accurate but it is
none the less a very good guide.
Needless to
say if there is no 'In Stock' indicator on an item then the item is not in
stock. |
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| Cancellation Policy | |||||||||||||
| Items ordered that are offered as pre-order cannot be canceled once the item is on the way to us and/or we have began preparing for the delivery. I.E. once we have charged your card. When we have a large number of items to prepare we will charge your card at an earlier date as part of this process. | |||||||||||||
| Privacy Policy | |||||||||||||
| We collect data such as your email address and IP address, when you contact us.
We also collect other security related data when you order from our online shop. We will not to give your email to anyone else unless you have asked us for help and we are referring you to someone that we believe can provide that help. We retain the right to add any email provided to us to a mailing list run exclusively by Elvis Australia. We maintain the right to use any correspondence we receive on our website. If you do not want your name or information you provide us made public please let us know in advance. If you mention clearly you want it to be private or anonymous we promise to honour your wishes. Shop Orders : Usually we send items out ourselves however some items are sent direct from our supplier(s). We will give your delivery address out only to our delivery agent, as mentioned above, acting on our behalf for sending of items ordered from our online shop. If we are in violation against any right or law, please let us know immediately and we'll try to settle things right away. |
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